Refund Policy

Last updated: October 9, 2026

7-day money-back guarantee

If Dredge isn't right for you, cancel within 7 days of your first payment and we'll refund that payment in full. No forms, no questions you have to answer. Email support@dredgehost.com or cancel from your client area and ask for the refund.

Refunds go back to the original payment method. Stripe usually takes 5 to 10 business days to return the money to your card.

What the guarantee covers

• Only your first payment for a new hosting account.
• Not domain registrations, transfers, or renewals. The registry charges us as soon as they go through, so they can't be undone.
• One refund per customer. Signing up again after a refund isn't eligible.
• Accounts closed for breaking our Acceptable Use Policy aren't eligible.

After 7 days

You can cancel anytime, and you won't be charged again. Payments after the first 7 days aren't refunded, including partial months. Your account stays active until the end of the period you've paid for.

Upgrades and downgrades

When you change plans, the difference is prorated for the rest of your billing period. An upgrade charges the difference now; a downgrade credits it to your account toward future invoices rather than as a refund.

Mistakes on our side

If you were charged twice, charged the wrong amount, or billed after cancelling, email us and we'll refund it, whenever it happened.